Hourly service
Technical Troubleshooting
When Your Existing IT Support Can't Find the Problem
Some technical problems require deeper network expertise.
We can work directly with your internal IT team, existing MSP, internet provider or technology vendor to identify the underlying problem.
We provide senior-level troubleshooting for difficult or intermittent problems involving:
- Networks
- Firewalls
- Internet connectivity
- Wi-Fi
- Routing
- VPN
- Performance
- Packet loss
- Intermittent connectivity
- Multi-site connectivity
The Outcome
You get the underlying cause of a difficult or intermittent problem, found with your IT team, MSP, internet provider or vendor, and a practical explanation of what to do next.
What We Need From You
- What is going wrong, when it happens, and what has already been tried.
- A person from your team or provider who can work with us.
- Access to the devices, logs or configuration for the systems in scope.
- The hours, agreed before the investigation starts.
What We Will Not Take On
DSF Technologies does not do general day-to-day support or helpdesk work. It is a specialist consultancy.
- Everyday user support, including passwords, email, printers and laptops, is outside this work.
How This Is Priced
Hourly
£125 per hour
The hours are agreed before work starts.